Privacy Policy

Protecting your privacy and the personal information you provide to us is a top priority for us. For this reason, we do not sell or allow third parties to access your personal information. Please read this privacy policy to learn more about the policies and procedures we follow to achieve this goal. 

This document describes our Privacy Policy. By visiting this site, you are accepting the practices described in this Privacy Policy.

The name, e-mail, country and telephone number of our customers will only be used to answer questions about our services. TrainFES will not sell or disseminate your data to third parties. However, this information may be used internally for statistics and for the improvement of products and services offered on our site, which we specify in more detail below.

Responsible for the processing of your personal data

  • Identity of the person in charge: Biomedical Devices SPA
  • Trade name: TrainFES
  • Tax ID: 76.312.045-7
  • Address: Camino al Alba 8760, Las Condes.
  • Legal representative: Moises Campos Uribe.
  • Representative's tax identification number: 16.863.370-k.

What information is collected?

We collect personal information from you through the website and our webinars / seminars; this is information that identifies you as an individual. We may collect the following types of personal information:

  1. Information provided by you, regarding your person and identification as an individual; when you register for a webinar, download an eBook or fill out a contact form.
  2. Information about your computer, including IP address, browser type and version, and operating system; when you visit our site.
  3. Information about your visits and use of this site, including the referral source, length of your session on the page and your navigation paths on the website.
  4. Information that is generated when you use our website, including when, how often and under what circumstances you use it.
  5. Information related to software or things you download, services you use or files you view through our website.
  6. Audiovisual records of participation in our webinars / seminars.
  7. Any other information you voluntarily submit to us.

Information you voluntarily provide

We also collect non-personal information (e.g., your geographic location, etc.) when you voluntarily provide such information to us. When this information is not combined with any personal information, such information is considered non-personal information because it does not personally identify you or any other user. Additionally, we may aggregate personal information in such a way that the end product does not personally identify you or any other user of the Site.

How and when is the information used?

Personal and voluntary information will be used for the purposes specified in this policy or in the terms and conditions on the relevant pages of the website. 

We may use the personal information we collect in the following ways:

  • Fulfilling Requests. We may use personal information collected about you to provide you with software, services or information that you have requested.
  • Administrative communications. From time to time we may use your personal information to send you important information about the site, as well as changes to our terms, conditions and policies. Because this information may be important to your use of the site, you may not opt out of receiving such communications.
  • Other Communications (Newsletters). From time to time we may use personal information to inform you about software, products, services and promotions that we believe may be of interest to you, through our email newsletter or marketing communications. If you opt out of receiving such email messages from us, please notify us at
  • Internal company purposes. We may also use personal information for internal company purposes, such as analyzing data and making customized advertisements, creating databases, customizing our website aesthetically and functionally with a focus on security, and sending you payment reminders (if you purchase our software).

In addition, we can use the recorded audiovisual records directly from our meetings or webinars to later share them by any means we deem appropriate.

‍Disclosure of your personal information

Please note that we may disclose your personal and/or voluntary information with any of our employees, suppliers, outside professionals or officers if reasonably necessary for the purposes set forth in this privacy policy. We may disclose your personal information in the following instances:

  • To the extent we are required to do so by law;
  • If there is an ongoing or prospective legal process;
  • To establish, exercise or defend our legal rights (including providing information to others for fraud prevention purposes);
  • To any person who files an application with a court or other competent authority for the disclosure of such personal information, where in our reasonable opinion, such court or authority would reasonably order the disclosure of such information.

Apart from the cases mentioned in this policy, we will not provide your personal information to third parties in any way.

International data transfer

The information we collect may be stored, processed and transferred between any of the countries in which we operate as a company, thereby allowing us to use the information as agreed in this policy.

All information used on our website or submitted for publication may be available, via the internet, worldwide. Likewise, personal information such as webinar/webinar audiovisual recordings may be reproduced and re-uploaded by third parties anywhere in the world. We cannot prevent the use or misuse of information by third parties, therefore, by accepting the privacy policies you expressly agree to the international transfer of your personal and/or voluntary information described in this policy.

Data retention

The personal and/or voluntary data provided will be retained for as long as the relationship with TrainFES is maintained or until discontinuation is requested by the interested party.

The information we process and store will not be kept for longer than necessary, taking into account the purpose or purpose for which it was stored. However, we will retain documents (including electronic documents) in the following cases:

  • To the extent we are required to do so by law;
  • If we believe the documents may be relevant to any ongoing or future legal proceedings; and,
  • In order to establish, exercise and defend our legal rights.

Accuracy and updating of data

You are responsible for ensuring that the data provided to TrainFES is correct; if it is not, please let us know if the personal information we hold about you needs to be corrected or updated.

Rights related to the provision of your data

Any person has the right to obtain information about whether or not TrainFES is processing personal data concerning him/her. The persons concerned are expressly entitled to:

  • Request access to your personal data records.
  • Request rectification or deletion when it involves you only.
  • Request the limitation of your treatment as it relates to your particular case.
  • Oppose the treatment by not accepting the privacy policies.

Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

Principles to be applied to the collected data

In the processing of personal and/or voluntary data we will apply the following data protection principles:

  • Principle of legality, loyalty and transparency: We will always require your consent to the processing of your personal data (where necessary) for one or more specific purposes that we will inform you in advance with absolute transparency.
  • Data minimization principle: We will only store data that is strictly necessary in relation to the purposes for which we require it. As little as possible.
  • Principle of limitation of the retention period: Data will be kept for no longer than is necessary for the purposes of processing and depending on the purpose; in the case of subscriptions, we will periodically review our lists and delete those records inactive for a considerable time.
  • Principle of integrity and confidentiality: Your data will be treated in such a way as to ensure adequate security of personal data and to guarantee confidentiality. You should know that we take all necessary precautions to prevent unauthorized access or misuse of our users' data by third parties.

‍ Data security

We take technical and organizational precautions to prevent the loss, misuse or alteration of your personal information as follows:

  • We store all the information you provide on our servers.
  • All data collection is protected by encryption technology.

Similarly, by accepting this privacy policy, you acknowledge that transmission over the Internet is inherently insecure, and we cannot guarantee 100% security of data sent over the Internet. Therefore, you are responsible for maintaining the confidentiality of the password you use to access our website. We will never ask you for your password (except when you log in to the website and/or application).

Data security protocol

TrainFES has an SSL (Secure Sockets Layer) certificate that ensures both the authenticity of the site and the encryption of all information provided by the user. Each time the user registers on the website and provides personal information, in order to register for a product or download a file, the browser through which the act is executed connects to the site through the SSL protocol that proves that the user is actually on the web and on our servers (which can be seen with the appearance of the HTTPS code in the address bar of the browser). 

This establishes a method of encrypting the information provided by the user and a unique session key. This technology allows the user's personal information, such as name, address and personal data, to be encrypted so that it cannot be read when traveling over the Internet. All SSL certificates are created for a particular server, in a specific domain and for a proven business entity.

Let's Encrypt SSL Security Certificate

SSL certificates protect customers' personal data, including: address, passwords, bank cards, identity information and browsing history will not be disclosed. This technology also prevents access to information by third parties.

Legal Requests

We cooperate with law enforcement and judicial authorities to enforce laws and prevent fraud. In response to a verified request from law enforcement, judicial or other government officials in connection with a criminal investigation or suspected illegal activity, we may disclose your information.

Ownership of information

All texts, images, logos, icons, source code and the rest of the contents included on this site are the property of TrainFES or, in some cases, have the right to reproduce them, and as such are considered works protected by the intellectual and industrial property legislation in force. Users may reproduce or store the contents of TrainFES for their exclusive personal use, and the reproduction of elements or contents of this website for profit or commercial purposes is expressly and strictly prohibited. Misuse of this information may result in civil and criminal penalties.

Regarding third party websites

‍Our website may include hyperlinks to third party websites. We have no control over and are not responsible for the privacy policies and practices of third parties or how they handle information you may provide to them.

‍Privacy policy updates

TrainFES reserves the right to update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure that you understand any changes to the policy. In addition, we may notify you of changes by email or through our website messaging systems.


By using our site, you consent to the collection and use of your personal information as described within this Privacy Policy.